If you purchased TruStage® Credit Life, Credit Disability, or Involuntary Unemployment coverage with your loan, you can file and manage your claim directly online through the TruStage Member Claims Portal.
The online portal is designed to make the claims process simple, secure, and convenient — available anytime, from anywhere.
You can:
Start a new claim
Check the status of an existing claim
Upload documents
View claim details
Research FAQs and benefit information
👉 Visit the Member Claims Portal
Once your claim is submitted, loan information is automatically populated for review when applicable, helping speed up the process.
A family member or third party may file a life claim online.
A death certificate is not required to begin the claim process.
File if you are unable to work due to a covered disability.
File if you have experienced a qualifying involuntary job loss.
The portal will guide you step-by-step based on your specific situation.
To file a claim, you may need:
Your loan number
Basic personal information
Details about the loss (date of disability, unemployment, or death)
Supporting documentation (if available)
If you do not have all documents immediately, you can still begin the claim and upload documents later.
Submit your claim through the online portal
Provide required information and documentation
Receive updates via email or text (if you opt in)
TruStage reviews and processes your claim
The digital experience allows many claims to be reviewed quickly, with updates delivered electronically for your convenience.
You can return to the same portal to:
Check claim status
Upload additional documentation
View messages related to your claim
If you have questions about filing a claim or need help navigating the portal, TruStage Claims Support is available:
Claims Operations Support
📞 800-621-6323
Monday – Friday
8:00 AM – 5:00 PM CT
TruStage® Credit Life and Credit Disability Insurance are underwritten by CMFG Life Insurance Company (Home Office: Waverly, IA). TruStage® is the marketing name for TruStage products and programs.
Coverage terms, conditions, and exclusions apply. Refer to your loan protection certificate for full details.
While most claims can be filed directly online, our team is always here to support you. If you’re unsure whether you have coverage or need help locating your loan information, please contact us and we’ll gladly assist.
Your financial protection matters — and we want the process to be as smooth as possible during life’s unexpected moments.
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